FAQ

What’s included in Care Plans?

Maintenance, hosting, business software, free .co.za domain with auto renewals, databases, unlimited emails, updates, and backups. Higher tiers add priority support and advanced monitoring.

Need more help?

Can I upgrade/downgrade at any time?

Yes. We’ll migrate your resources and billing from your next cycle with no downtime.

Do hosting plans include email?

Yes, all hosting plans include unlimited emails. Premium mailboxes are available as an add-on.

How do I get a custom quote?

Use the Request a quote buttons under Custom Builds, or contact us with your requirements and timelines.

How do you approach security on projects?

We follow a secure‑by‑design approach: threat modeling, least privilege, code reviews, dependency scanning, hardening, and continuous monitoring. For regulated industries we align with OWASP, CIS, POPIA and ISO27001 best practices.

What timelines can we expect?

Most MVPs ship in 4–8 weeks depending on scope. Websites and landing pages: 1–3 weeks. Security audits: 1–2 weeks. We provide a detailed, milestone‑based plan before kickoff.

Do you offer reseller programs?

Yes. SNET Learning Hub and Stream ZA are both available for resellers. Contact us to discuss pricing, branding and onboarding.

What billing methods do you accept?

We accept bank transfer and major cards. Invoices are issued monthly for subscriptions and per‑milestone for projects.

Can you migrate my existing site/app?

Yes. We handle discovery, backups, zero‑downtime cutovers, DNS and rollback plans. For complex apps we design a phased migration.